Refund policy

Cancellation

We accept order cancellation requests before the product has been shipped, delivered, or the digital license/product key has been issued or activated.

If you request cancellation before the order has been processed or the digital product has been delivered or activated, you may be eligible for a full refund of the amount paid for the cancelled order.

Once a digital product, software license, activation key, product key, subscription, or other virtual product has been delivered, sent, or activated, we generally cannot cancel the order because the product is considered fulfilled.

Cancellation requests should be submitted as soon as possible after placing an order. We cannot guarantee cancellation requests received after the order has already been processed, delivered, shipped, or activated.

Returns and Refunds

InstantKeyz primarily provides digital products, software licenses, activation keys, product keys, subscriptions, and other virtual products. Due to the nature of digital products, returns and refunds are generally not supported once a license key, activation code, product key, or other digital product has been delivered or activated.

Once the digital license or product key has been sent to you, the order is generally considered completed and fulfilled. Therefore, a return or refund will normally not be available simply because you have changed your mind, purchased the wrong product, no longer require the product, or are unable to use the product due to circumstances unrelated to a problem with the product supplied by InstantKeyz.

However, if you experience a genuine product-related issue, such as an invalid key, defective license, incorrect product being supplied, activation problem, or another verified issue attributable to InstantKeyz, please contact our customer support team as soon as possible.

We will review the specific circumstances of your case and, where appropriate, provide troubleshooting assistance, a replacement license or key, or another suitable resolution in accordance with our warranty and after-sales support procedures.

We have a professional warranty and after-sales support process designed to address issues with digital products and licenses in a timely manner. Our support team may request relevant order information, screenshots, error messages, activation details, or other information necessary to investigate and resolve the issue.

Refunds, replacements, or other remedies for eligible product-related issues will be determined after reviewing the individual case and may be subject to the applicable product warranty, our policies, and applicable law.

If you have purchased a digital product and believe that the product has a quality, activation, or delivery issue, please contact us before attempting to obtain a chargeback or dispute the transaction with your payment provider. This gives our support team an opportunity to investigate and resolve the issue.

Late or Missing Refunds

If you have been informed that your refund has been approved but you have not received it yet, please allow some processing time before contacting us, as refunds may take time to appear in your account depending on your payment method and financial institution.

First, please check your bank account again to confirm whether the refund has been credited.

If the refund is not showing in your bank account, contact your credit card company or payment provider, as it may take some time before the refund is officially processed and posted to your account.

Next, contact your bank and ask whether there is any pending or delayed refund transaction. Financial institutions may require additional processing time before a refunded amount becomes available in your account.

If you have completed these steps and still have not received your refund, please contact us at hello@instantkeyz.com. When contacting us, please provide your order number, registered email address, payment details where appropriate, and any other relevant information so that we can assist you more efficiently.

Customer Support

If you have any questions regarding cancellation, returns, refunds, product activation, license issues, or warranty support, please contact our Customer Service team at hello@instantkeyz.com.

For digital products, please do not send or return any physical product unless our Customer Service team specifically instructs you to do so. If a return is applicable to your particular order, our Customer Service team will provide you with the appropriate return instructions or address.

Our support team will review your request and provide assistance based on the specific circumstances of your order and the applicable terms of our Return & Refund Policy.

Contact Information

If you have any questions about this Return & Refund Policy, please contact us:

Email: hello@instantkeyz.com

Website: https://instantkeyz.com/